If your email address can't be found when you are trying to reset your password, you may have registered with a different email.
Try registering an account with that email address. If you are allowed to register a new account with the email address, no user with that email address has been registered with Vivify.
If you believe your account has been deleted without your knowledge, drop us an email at support@vivify.com.my or fill in the form on https://vivify.com.my/contact/ or submit a ticket on http://faq.vivify.com.my/support/tickets/new .