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Knowledge base
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Getting Started
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Getting started with us
Your account
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Orders and refunds
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Shipping FAQs
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Gifts and coupons
Gifts
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Vivify Help Centre 1
Using Vivify
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Account
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Troubleshooting
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Legal
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Contacts
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Vivify Help Centre
Navigating the App
7
Login/Register Screen
Home
Melaka
Scan
Inbox
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Chat
7
How Do I Use Vivify Chat Features?
How Do I Delete a Conversation on Vivify Chat?
How Do I Send A Message?
Can I Unsend A Message That I Have Sent Using Vivify Chat?
Can I Use Vivify Chat To Send Messages To Other Vivers/Users?
View all 7
Sharing
5
How Do I Share A Vivify Event Page?
How Do I Share A Vivify Merchant Page?
How Do I Share A Vivify’s Melaka Page?
How Do I Share My Referral Code?
How Do I Share A Purchased Vivify Gift Pass That I Have Bought?
Searching for stories, Happenings, Information and Merchants
4
How Do I Search On Vivify?
How Do I Like And Unlike A Merchant Page?
How Do I Find My List Of Liked Merchants?
How Do I Find My List Of Liked Merchants?
Payments
3
What Can I Buy On The Vivify App?
Can I Buy Services And Products From A Merchant Or Event Page?
Where Will I Receive Payment Confirmation?
Voucher Redemption
5
How Do I Make A Redemption At A Vivify Merchant’s Outlet?
How Do I Make A Redemption For Events?
Where Can I See My Redemption History?
How Do I Cancel A Redemption?
What Data Is Shared With The Merchant When I Make A Redemption Through Vivify?
Giveaways
11
What Is A Vivify Giveaway?
Who Is Eligible To Participate In This Giveaway?
Is The Giveaway Open For Vivers With Expired Passes?
How Do I Collect Entries For Giveaways?
What Happens To My Entries When My Pass Expires?
View all 11
Vivify App, Pass and Tokens
14
What Is A Vivify App?
What Is A Vivify Pass?
How Do I Activate A Vivify Pass?
What Is A Physical Vivify Card?
Where And When Can I Buy A Physical Vivify Card?
View all 14
Merchant Offerings
6
What Are Merchant Offerings?
How Many Vouchers Can Be Redeemed At One Time?
Can Vouchers Be Transferred To Another Viver’s Account?
Is There An Expiration Date To Merchant Offerings?
Can I Report, Complain Or Leave Feedback On A Merchant?
View all 6
Vivify Offering
6
What Are Vivify Offerings?
How Can I Redeem A Cash Voucher?
What Can I Do If The Good(s) Or Service(s) Exceed The Face Value Of Any Cash Voucher?
What Can I Do If The Good(s) Or Service(s) Is Less Than The Face Value Of Any Cash Voucher?
Can I Convert Cash Vouchers Into Cash?
View all 6
Referral Program
4
Where Can I Find And Share My Referral Code?
How Many People Or Merchants Can I Refer?
How Will I Know When I Have Received The Referral Reward?
In What Situation Will The Referral Be Unsuccessful?
Creating an Account
2
How Do I Create A Vivify Account?
I Cannot Sign Up An Account Because An Account With My Email Address Already Exists.
Account Settings
5
How Do I Update My Account Information?
How Do I Change My Password?
How Do I Create A PIN For Vivify Redemption?
How Do I Remove A Merchant From My Liked Merchant List?
How Do I Log Out of Vivify?
Deleting Your Account
1
Can I Delete A Vivify Account?
Notification and Location Settings
2
Where Can I Adjust My Android/iPhone Notification Settings On Vivify?
How Do I Turn Vivify Location Services On Or Off For My Android/iPhone?
I Forgot My Password
4
What Can I Do If I Forgot My Vivify Password?
What Can I Do If I Did Not Receive A Password Reset Email For My Vivify Account?
What Can I Do If I Receive The Message, ‘There Is No User With That Email Address’?
I'm Receiving A Password Reset Email When I Have Never Requested For It.
Email and Username Troubleshooting
2
I Received An Email To Verify My Email For Vivify, But I Didn’t Register For A New Account.
I Think My Vivify Account Has Been Hacked.
Redemption
4
I Can’t Scan A QR Code.
Invalid QR Code Error.
I Get An Error When Making A Redemption.
I Can’t Tap On Checkout
Legal
2
Vivify Terms And Conditions
Privacy Policy
Contacts
2
Help And Support On Vivify
How Do I Contact Merchants?
Account Registration
0
Disabled Account
0
Unsuccessful Redemption
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Editing Your Account
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Vivify Collaborator Help Centre
General
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Navigating the App
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Chat
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Payments
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Voucher Redemption
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Merchant Offerings
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Vivify Offerings
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Refer a Friend
0
Creating an Account
0
Editing an Account
0
Deleting your Account
0
Account Settings
0
Notification Settings
0
Account Registration
0
I Forgot My Password
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Email and Username Troubleshooting
0
Disabled Account
0
I Can't Make a Redemption
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Legal
0
Contacts
0
Help Desk Software
by Freshdesk Support Desk