Vivify

FAQ 0

Getting Started 0

Your account 0

Your order 0

Shipping FAQs 0

Gifts 0

Coupons 0

Privacy policy 0

Opt-out policy 0

Using Vivify 0

Account 0

Troubleshooting 0

Legal 0

Contacts 0

Navigating the App 7

• Login/Register Screen
• Home
• Melaka
• Scan
• Inbox

View all 7

Chat 7

• How Do I Use Vivify Chat Features?
• How Do I Delete a Conversation on Vivify Chat?
• How Do I Send A Message?
• Can I Unsend A Message That I Have Sent Using Vivify Chat?
• Can I Use Vivify Chat To Send Messages To Other Vivers/Users?

View all 7

Sharing 5

• How Do I Share A Vivify Event Page?
• How Do I Share A Vivify Merchant Page?
• How Do I Share A Vivify’s Melaka Page?
• How Do I Share My Referral Code?
• How Do I Share A Purchased Vivify Gift Pass That I Have Bought?

Searching for stories, Happenings, Information and Merchants 4

• How Do I Search On Vivify?
• How Do I Like And Unlike A Merchant Page?
• How Do I Find My List Of Liked Merchants?
• How Do I Find My List Of Liked Merchants?

Payments 3

• What Can I Buy On The Vivify App?
• Can I Buy Services And Products From A Merchant Or Event Page?
• Where Will I Receive Payment Confirmation?

Voucher Redemption 5

• How Do I Make A Redemption At A Vivify Merchant’s Outlet?
• How Do I Make A Redemption For Events?
• Where Can I See My Redemption History?
• How Do I Cancel A Redemption?
• What Data Is Shared With The Merchant When I Make A Redemption Through Vivify?

Giveaways 11

• What Is A Vivify Giveaway?
• Who Is Eligible To Participate In This Giveaway?
• Is The Giveaway Open For Vivers With Expired Passes?
• How Do I Collect Entries For Giveaways?
• What Happens To My Entries When My Pass Expires?

View all 11

Vivify App, Pass and Tokens 14

• What Is A Vivify App?
• What Is A Vivify Pass?
• How Do I Activate A Vivify Pass?
• What Is A Physical Vivify Card?
• Where And When Can I Buy A Physical Vivify Card?

View all 14

Merchant Offerings 6

• What Are Merchant Offerings?
• How Many Vouchers Can Be Redeemed At One Time?
• Can Vouchers Be Transferred To Another Viver’s Account?
• Is There An Expiration Date To Merchant Offerings?
• Can I Report, Complain Or Leave Feedback On A Merchant?

View all 6

Vivify Offering 6

• What Are Vivify Offerings?
• How Can I Redeem A Cash Voucher?
• What Can I Do If The Good(s) Or Service(s) Exceed The Face Value Of Any Cash Voucher?
• What Can I Do If The Good(s) Or Service(s) Is Less Than The Face Value Of Any Cash Voucher?
• Can I Convert Cash Vouchers Into Cash?

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Referral Program 4

• Where Can I Find And Share My Referral Code?
• How Many People Or Merchants Can I Refer?
• How Will I Know When I Have Received The Referral Reward?
• In What Situation Will The Referral Be Unsuccessful?

Creating an Account 2

• How Do I Create A Vivify Account?
• I Cannot Sign Up An Account Because An Account With My Email Address Already Exists.

Account Settings 5

• How Do I Update My Account Information?
• How Do I Change My Password?
• How Do I Create A PIN For Vivify Redemption?
• How Do I Remove A Merchant From My Liked Merchant List?
• How Do I Log Out of Vivify?

Deleting Your Account 1

• Can I Delete A Vivify Account?

Notification and Location Settings 2

• Where Can I Adjust My Android/iPhone Notification Settings On Vivify?
• How Do I Turn Vivify Location Services On Or Off For My Android/iPhone?

I Forgot My Password 4

• What Can I Do If I Forgot My Vivify Password?
• What Can I Do If I Did Not Receive A Password Reset Email For My Vivify Account?
• What Can I Do If I Receive The Message, ‘There Is No User With That Email Address’?
• I'm Receiving A Password Reset Email When I Have Never Requested For It.

Email and Username Troubleshooting 2

• I Received An Email To Verify My Email For Vivify, But I Didn’t Register For A New Account.
• I Think My Vivify Account Has Been Hacked.

Redemption 4

• I Can’t Scan A QR Code.
• Invalid QR Code Error.
• I Get An Error When Making A Redemption.
• I Can’t Tap On Checkout

Legal 2

• Vivify Terms And Conditions
• Privacy Policy

Contacts 2

• Help And Support On Vivify
• How Do I Contact Merchants?

Account Registration 0

Disabled Account 0

Unsuccessful Redemption 0

Editing Your Account 0

General 0

Navigating the App 0

Chat 0

Payments 0

Voucher Redemption 0

Merchant Offerings 0

Vivify Offerings 0

Refer a Friend 0

Creating an Account 0

Editing an Account 0

Deleting your Account 0

Account Settings 0

Notification Settings 0

Account Registration 0

I Forgot My Password 0

Email and Username Troubleshooting 0

Disabled Account 0

I Can't Make a Redemption 0

Legal 0

Contacts 0